FAQ
Shipping
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WORLDWIDE SHIPPING
Regular Shipping orders within Australia placed before 5:00pm AEST should be received within 3-5 business days. They are delivered by Parcel Post with tracking information and are free of charge for all orders over $99. For orders under $99, shipping is $10.
Express Shipping orders within Australia placed before 5:00pm AEST should be received within 1-2 business days and are an additional $10.
We guarantee posting out the very next day. If you are not present to accept and sign for your delivery, a card will be left to advise where your parcel can be collected.
International orders should be received within 4-6 weeks. Remember, shipments outside of Australia may be subject to import duties and taxes, which are the responsibility of the recipient. Please contact your customs office for more information.
All international orders are sent via registered post with tracking information and cost $20.
Return/Exchange Policy
Any un-opened product can be returned or exchanged for a full refund or store credit within 30 days of delivery. PayPal will refund your return shipping costs in full (please see above details) if you have paid via PayPal. Please make sure you include your invoice and contact info@chiefeyewear.com.au to schedule the return.
Warranty
We offer a 3 month manufacturer's warranty on our sunglasses. Unfortunately, our warranty does not cover damages that may occur from everyday use.
We recommend keeping your sunglasses in the protective bamboo chest when not on your head to ensure they remain in quality condition!
If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.
Payment Methods
We gladly accept most major credit cards such as Visa, MasterCard and American Express. You can also pay via PayPal. Our online store uses Shopify to accept payments. It automatically encrypts your confidential information in transit from your computer to ours. It has an encryption key length of 128-bits (the highest level commercially available).
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FAQ'S
What are our Chief sunglasses made of?
Most of our eyewear range is made from bamboo, however we still have styles made from other types of timber/wood, and of course the very popular recycled skateboard decks. All of these materials are eco-friendly and sustainable.
How are our Chief sunglasses made?
Our frames are made using a machine which ensures consistency in the measurements. However, each pair of our sunglasses are then assembled and put together by hand with special care to ensure quality control.
Do our sunglasses float?
All of our bamboo sunglasses float, but not necessarily the other types of wood. Please email us if you want to know about a specific pair.
Do we offer prescription lenses for our bamboo/wooden sunglasses?
We currently do not offer prescription lenses for our sunglasses. However, just like other sunglasses you can take the frames to an eye professional to get the lenses replaced.
What type of lenses do our bamboo/wooden sunglasses have?
All of our pairs of our bamboo sunglasses have polarised lenses with UV400 protection (the maximum protection available today).
What are the dimensions of our Chief bamboo/wooden sunglasses (in mm)?
Cherokee: 52-22-143
52 is the 'eye' or width across one lens
22 is the 'bridge' or shortest distance between the two lenses
143 is the 'temple' or length of one arm
Extra measurements:
140 horizontally across the top of the frame
42 is the height vertically of one lens
Caddo: 52-20-143
52 is the 'eye' or width across one lens
20 is the 'bridge' or shortest distance between the two lenses
143 is the 'temple' or length of one arm
Extra measurements:
140 horizontally across the top of the frame
39 is the height vertically of one lens
Apache: 50-20-143
50 is the 'eye' or width across one lens
20 is the 'bridge' or shortest distance between the two lenses
143 is the 'temple' or length of one arm
Extra measurements:
143 horizontally across the top of the frame
42 is the height vertically of one lens
Will my bamboo/wooden sunglasses fade in the sun?
No, our bamboo sunglasses have a laminated layer to keep the bamboo/wood from fading.
Will salt water scratch my bamboo/wooden sunglasses?
A question we get asked a lot. The answer is NO, your bamboo sunglasses are fine to use in the ocean/chlorine pools.